Return policy

RETURN AND CANCELLATION POLICY

Returns and Cancellations

In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for goods made according to the consumer's specifications or clearly personalized.

Therefore, due to the personalized nature of our products, we do not accept any returns or cancellations of orders. Each item is custom made to the specifications you provided, making it impossible to resell once production has started. We therefore encourage you to carefully check your order before confirming it.

Exceptions - Defective or Damaged Products

In accordance with articles 1641 et seq. of the Civil Code relating to the legal guarantee of hidden defects, as well as articles L217-4 et seq. of the Consumer Code relating to the legal guarantee of conformity, we undertake to exchange any product presenting a manufacturing defect or damage upon receipt.

To qualify for this exchange, you must contact us within 7 days of receiving your order and provide us with a photo of the damaged or defective product and proof of purchase. Please send your request to info@nildesign.fr

Exchange (in case of defective or damaged product)

  • Exchange will only be made if the item is defective or damaged upon receipt.
  • No refund request will be accepted, even in the event of a defective or damaged product.
  • The returned product must be in its original condition, with all accessories, packaging and labels.

Shipping

  • The delivery costs for the return of defective or damaged items will be covered by us, after assessment of the situation.

  • Shipping costs for the initial order are non-refundable.

We strive to provide you with the highest quality custom products. If you have any questions or concerns regarding your order, please feel free to contact us at info@nildesign.fr